Some years back I was appointed the lead
program manager on an initiative to consolidate a number of
disparate order management systems into a single system which
supported all of the company’s order management needs. There
were about five program managers working with me who each
dragged in their respective customers to participate in the
project. The project was sponsored by the IT organization with
no sponsorship from the business owner. The project lumbered
along for about two months with the customers continually
questioning why they were working on a project that wasn’t on
their manager’s radar. The business owner finally had enough and
called IT management and the lead program manager (me!) into a
meeting. The meeting started off with the manager saying to IT,
“Who told you to do this project?” Now, I’m no rocket scientist,
but it was pretty clear at that point that this was not to be
one of my shining project management moments. While the meeting
was very uncomfortable, I learned an extremely important lesson:
absolutely, without a doubt, secure sponsorship on a project at
the beginning, or suffer the consequences.
For any project, it’s crucial to get an
appropriate level of project sponsorship. I’ve never seen or
managed a successful project that didn’t have an appropriate
level sponsor leading the charge. Optimally, your project
sponsor should have decision making authority over the in-scope
project areas, while staying close enough to the work in order
to understand the implications of any issues raised. If your
sponsor is at too low of a level, they’re unlikely to be able to
make decisions that will stick and will have to get
authorization from their management before committing to
decisions. If your sponsor is too high of a level, decisions
will be made, but you’re probably not making the best use of
management because others at lower levels could have handled the
decisions.
Identifying an appropriate-level project sponsor is a great
first step in ensuring a successful project. The project sponsor also needs to exhibit some key
attributes to help the project navigate the turbulence and nail
a three-point landing. Through my experience, I’ve zeroed in on
ten key attributes a great project sponsor should possess to
better ensure a project’s successful completion.
Leading on the
Edge ™ Self-Study Seminar Focus Topics
Topic #1 – Clearly
understand the problem to be solved
Topic #2 – Ensure the
solution fixes the problem
Topic #3 – Know where
“good enough” is
Topic #4 – Build the right
team to solve the problem
Topic #5 – Hold the team
accountable for results
Topic #6 – Know the big
issues and what is needed to resolve them
Topic #7 – Be the
advocate, coach, influencer, and battering ram